warmth and indifference in the workplace, thinking caused by the nurse kneeling down and apologizing, recently, a video about a nurse kneeling down and requesting the patient's forgiveness due to needle removal has attracted widespread attention online. this incident not only impacted the public's vision, but also triggered in-depth thinking on the relationship between the service and the service in the workplace, the company's attitude towards employees, and the meaning behind the aggrieved award. review of the incident, at renjinan hospital, shanghai, a nurse apologized to the patient for needle removal during infusion and asked for forgiveness. the hospital staff said that the nurse involved...